Frequently Asked Questions
Discover everything you need to know about the Lanvin shopping experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is the return policy for online purchases?
You may return items within 14 days of delivery, provided they are in their original condition, unworn, with all tags and security seals intact. Please use the prepaid return label included in your package.
Which payment methods are accepted?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal and Apple Pay for a secure checkout process.
Does Lanvin offer international shipping?
Yes, Lanvin ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at the final stage of checkout.
How can I ensure the authenticity of my product?
All items purchased directly from Lanvin.com or our official boutiques are guaranteed to be authentic. Each product is delivered with a certificate of authenticity or specific branding elements to verify its origin.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, we process orders immediately. Therefore, we are unable to modify or cancel an order once it has been confirmed. You may, however, return the items once they have been received.